Contact Support

Need help with Skipr? We're here to assist you with any questions or issues you may have.

Response Time

We typically respond to all inquiries within 24-48 hours

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General Support

For general questions, account issues, or app troubleshooting

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Billing & Subscriptions

Questions about subscriptions, payments, or refund requests

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Bug Reports

Report crashes, errors, or unexpected app behavior

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Feature Requests

Suggest new features or improvements for Skipr

Send Us a Message

Frequently Asked Questions

How do I cancel my Skipr subscription?

To cancel your subscription:

  • iPhone: Go to Settings → [Your Name] → Subscriptions → Skipr → Cancel Subscription
  • Android: Open Google Play Store → Menu → Subscriptions → Skipr → Cancel

Your subscription will remain active until the current billing period ends.

Why isn't the app generating excuses?

If excuse generation isn't working, try these steps:

  • Check your internet connection
  • Force close and reopen the app
  • Ensure you have an active subscription
  • Update to the latest app version
  • Restart your device

If the problem persists, please contact us with your device information.

Can I get a refund for my subscription?

Refunds are handled by Apple or Google according to their policies:

  • iPhone: Request refunds through Apple at reportaproblem.apple.com
  • Android: Request refunds through Google Play Store support

We cannot process direct refunds, but we're happy to help you contact the appropriate platform.

How do I delete my account and data?

To delete your account:

  • Open Skipr and go to Settings
  • Tap "Delete Account"
  • Confirm the deletion

This will permanently delete all your data, including generated excuses and account information. This action cannot be undone.

Is my data safe and private?

Yes, we take your privacy seriously:

  • All data is encrypted in transit and at rest
  • We only collect data necessary to provide our service
  • We don't sell your personal information
  • You can delete your data at any time

Read our full Privacy Policy for more details.

Alternative Contact Methods

While our contact form is the fastest way to reach us, you can also:

Emergency Support

For urgent security issues or data breaches, please include "URGENT" in your subject line